Frequently Asked Questions
Everything you need to know about your 21 Draw shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping can take between 10-21 business days depending on the destination and customs processing.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Are your materials sustainably sourced?
At 21 Draw, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.